Returns & Refund Policy

Overview

Our refund and returns policy last 30 days. If 30 days have passed since your purchase date, it is no longer eligible for refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

We do not accept the following items:

Products that have been used
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will email you to notify you that we have received your returned item and to let you know whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 10 days.

Late or missing refunds - If you haven’t received a refund within 10 days of receiving an email that your refund has been approved, contact your bank or credit card company. There is often some processing time before a refund is posted.

If you’ve done all this and still haven’t received your refund, please email us at info@cleanbarsoapco.com.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, email us at info@cleanbarsoapco.com and send it to

Cleanbar Soap Company, 1020 Russell Avenue, Port Neches, TX 77651-5521.

Gifts

If the item was purchased with a gift certificate, you’ll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Shipping Returns

To return your product, mail it to Cleanbar Soap Company, 1020 Russell Avenue, Port Neches, TX 77651-5521.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Returns & Refund Policy

Overview

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